Faq

①How to send an inquiry?

Step 1: Send us a message about your order details or questions by clicking the "wholesale inquiry" button at product page, or via"Contact" Form, or email us directly at  [email protected] 

Step 2: Offer Sheet will be sent to you within 12hours after receiving your message.

Step 3: Invoice will be sent to you after Offer Sheet is confirmed.

Step 4: Make the payment.

Step 5: Processing your order and delivery on time.

②Is there a minimum order quantity?

No there isn't any minimum order quantity needed. You can buy one bundle,a hundred bundles or more. The more you buy,the more discounts you get.

③Where is the product shipped from? What is the cost of shipping?

All our products are shipped from China.We ship orders using DHL to the United States and other couriers according to the areas. We do offer expedited shipping at the cost of customers' expense and estimated delivery costs/time depending on which kind of service is chosen, weight of package, and delivery destination.

④How to pay for my order?

Once you have confirmed the price, you can pay for your order by Western Union, Money Gram, transfer (T/T),or Paypal, a +5% extra charge will be applied to your order price if you choose Paypal. Once the payment is completed, we will arrange your shipment within 24hours.

⑤I noticed that some of the bundles have a slight lighter hair color than other bundles I have ordered previously. I also discovered a few grey hairs present, is this normal?

Absolutely. This is perfectly normal. Please understand that 100% pure Virgin hair is untreated hair. Each of our bundle are sourced from only one donor. However, the bundles you ordered before may be different from those you take today as bundles come from various donors. Some donors are older than others and vice versa. Each donor will have a different hair curl pattern and hair color ranging anywhere from an off black to a natural brown color, and yes, even a few grey strands here or there. At no time will virgin hair bundles ever look the same because all hair is not donated by the same person. What is always consistent is the raw and natural quality of the hair. The gorgeous texture and gentle blend that it has with your own natural hair.

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Tips :We will contact you with 24 hours after we receive your request

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